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Our shipping rates are determined on where you live and the weight of your parcel.

ORDER OVER €120 TO ENJOY FREE SHIPPING with DHL.
ORDERS UNDER €120.00 (DHL) - from just €4.92. Shipping costs are determined by province and package weight, and are clearly displayed at checkout.

ORDER OVER €120 TO ENJOY FREE SHIPPING with DHL.
ORDERS UNDER €120.00 (DHL) - from just €6.73. Shipping costs are determined by province and package weight, and are clearly displayed at checkout.

The postage costs to the United Kingdom are determined by weight. We offer three services:

1. Standard Shipping: This service is for candles and wax melts (non-liquids) and is fulfilled directly from our studio to the UK. Delivery typically takes 7-10 business days. We utilize Correos for this service. Once the parcel reaches the UK, the final leg of the journey is handled by Royal Mail or Parcel Force.
2. DHL Shipping: If your order includes reed diffusers, home and linen sprays, electric diffuser oils, or soap/lotions, these items MUST be shipped via DHL. We've established a partnership with DHL to ensure these products clear UK customs seamlessly. Delivery is usually 4-7 business days.
3. DHL Express: Items of any kind can be shipped with DHL Express. Delivery is usually within 48 hours after dispatch.

STANDARD SHIPPING (excluding reed diffusers, home and linen sprays, electric diffuser oils, and soaps/lotions)

Estimated delivery: 7-10 Business Days

• 0.01-0.5KG: €6.83
• 0.5-1KG: €8.00
• 1-2KG: €10.18
• 2-4KG: €24.32
• 4-7KG: €35.00
• 7-12KG: €43.86
• 12-13KG: €46.26
• 13-14KG: €48.65
• 14-15KG: €51.03
• 15-20KG: €53.43
• 20+: €61.57

DHL (including reed diffusers, home and linen sprays, electric diffuser oils, and soaps/lotions)

Estimated delivery: 4-7 Business Days

• 0.01-5KG: €29.36
• 5-10KG: €38.86
• 11KG: €40.12
• 12KG: €41.38
• 13KG: €42.64
• 15KG: €45.15

DHL EXPRESS

Estimated delivery: 2-4 Business Days

• 0.01-1KG: €38.85
• 1-2KG: €51.57
• 2-3KG: €82.13
• 3-4KG: €111.85

Note: Prices shown exclude Northern Ireland.

For orders totalling under €135 (including delivery), no import fees, duties, or taxes are applicable upon arrival at UK borders. However, for orders exceeding €135, additional fees (VAT and duties) will be required to be paid to UK customs.

Postage costs to Northern Ireland are based on weight.

ORDERS OVER £160 ENJOY FREE SHIPPING (UPS 4-7 business day delivery)

ORDERS UNDER £160

(Shipping costs based on weight)

0.01-2KG: €13.60
2KG-3KG: €14.80
3KG-4KG: €15.70
4KG-5KG: €16.10
5KG-15KG: €25.90
15KG-20KG: €32.60

No. Northern Ireland is included within the EU. So, parcels shipped from our base in Eastern Spain, will arrive with no fees, duties or taxes to pay.

Postage costs to Southern Ireland are based on weight.

0.01KG-0.5KG: €12.76
0.5KG-3KG: €19.48
3KG-5KG: €20.57
5KG-15KG: €37.99
15KG-20KG: €49.01
20KG+: €113.14

Postage costs to Belgium are based on weight.

We ship with UPS or TNT. Delivery estimate within 4-5 business days.

0.01-0.5KG: €12.46
0.5KG-2KG: €14.04
2KG-4KG: €16.58
4KG-16KG: €28.48
16KG-20KG: €37.03
20KG-29KG: €66.57
29KG+: €93.81

Postage costs to Sweden are based on weight.

0.01-0.5KG: €12.76
0.5KG-1KG: €20.06
1KG-2KG: €28.77
2KG-3KG: €30.60
4KG-4.5KG: €39.12
4.5KG-5KG: €42.36
5KG-15KG: €43.06
15KG-20KG: €39.50
20KG+: €46.02

ORDERS OVER €130 ENJOY FREE SHIPPING.

ORDERS UNDER €130:

POSTAGE COSTS ARE BASED ON WEIGHT.

0.01-2KG: €7.95
2KG-10KG: €11.95

Postage costs to Netherlands are based on weight.

We ship with UPS, DHL & DPD. Delivery estimate within 3-5 business days.

0.01-0.5KG: €12.46
0.5KG-3KG: €15.49
3KG-4KG: €16.58
4KG-5KG: €17.06
5KG-20KG: €27.30
20KG+: €33.60

Postage costs to Denmark are based on weight.

We ship with DPD and UPS. Delivery estimate within 3-7 business days.

0.01-0.5KG: €16.09
0.5KG-2KG: €17.67
2KG-3KG: €19.48
3KG-4KG: €20.47
4KG-6KG: €28.05
6KG-15KG: €37.99
15KG-20KG: €49.01
20KG+: €46.24

We ship orders Monday through Friday only.

Orders ship up to 72 business hours after they are placed. Orders are not shipped on Saturdays, Sundays, or Spanish National or Local Holidays, relevant to the region of Fox & Wolf HQ. Once your order has been shipped, you will receive tracking information by email. If, for some reason, you don't receive this information please get in touch with us via the chat button.

Yes we ship within most of Europe. But unfortunately there are a few places that we have decided not to ship too. And these include the United States, Australia, the Far East, the Middle East, the continent of Africa, Canada and Malta. The only reason for this is the cost of shipping.

If a shipping option is not available at checkout, please chat with us via the chat button or call +34965648468

When you qualify for free shipping, we absorb the cost to ship your order from within your purchase.

However we can only absorb this cost once per transaction.

If your order is returned to us and needs to be resent, we will ask you to cover this cost.

If the order is subject to customs fees, taxes or duties and it is retuned, we will offer a refund (less shipping costs that we incurred) or arrange redeliver at your cost.

We aim to dispatch all orders within 5 business days. However, in most cases, this is in less than 24 business hours.

Fox & Wolf is not responsible for any damages that occur once you have received the products and inspected them. You have 24 hours to make a complaint about any damages caused during transit. And these must be submitted in writing via email. We ask for photographic evidence of any damages.

If damage isn't visible in photographic evidence, we will arrange collection of the item. When we have received the item and examined it, if there is a fault, we will issue an alternative item. 

We do not refund on wholesale orders, and there will be no refund or exchange based on product scent or colouration, due to the hand made nature of our products. There will be slight variations in wax colour etc..

Fox & Wolf only replace, exchange or refund products that have been purchased through our web store.

If you suspect your order has been lost in transit, please reach out to us via the chat button or leave us a message. We will then contact the courier used for your order.  Fox & Wolf is not responsible for lost or stolen packages once they are received at your location. Fox & Wolf is not responsible for incorrect shipping information at checkout.

All claims for damages must be reported to Fox & Wolf within 24 hours of receipt of your products. Please provide supporting photos/documentation for any damages you wish to report. Once we have looked at the evidence in detail we will contact you with the outcome. The outcome will either be: 1) a refund to your original payment method or 2) a dispute based on our findings.

We do not refund postage costs, only those relating to the purchase price of the products.

Absolutely. Just give us a call on 
ES: +34965648468 
UK: +442080640474

Or chat with us via the chat button on every page of our online store. 

Yes we do. We have a volume discount system. To find out more please contact us on:

ES: +34965648468 
UK: +442080640474

Or chat with us via the chat button on every page of our online store. 

We have done everything we can to ensure that the ingredients that go into our products are vegan. Can we 100% guarantee that they are vegan in every way? Unfortunately not… we’d LOVE to, but we have to be 100% honest and transparent with you.. it’s how we are! The reason that we word it this way is this…  we only use ingredients in our products that have not been, and are not, tested on animals. There are no animal derived ingredients in our products.  We even make sure that the glue on our labels and packaging is vegan. But, what we cannot guarantee, are things like the paint on our candle glass. Very few companies are 100% transparent about all of their manufacturing processes. This is due to protection of their USP and IPR. But as vegans ourselves, we do our very best to ensure that Fox & Wolf products are cruelty free and free from animal derived products. We find that claiming anything as 100%, is a very difficult thing to do.

Yes is the really short answer, but the scent throw of any aromatic product is dependant on a few things. Firstly, the size of your room. Secondly, how you burn your candles or where you place products like reed diffusers.