30 DAY MONEY BACK GUARANTEE
If you purchased a candle directly from our website, and are not 100% satisfied with the product, we are happy to issue a full refund of the product value. Simply return the candle to us (within 30 days) and we will arrange a refund via the initial payment method. We do not refund delivery costs. Candles must be received by us within 30 days. This offer is exclusively on our candle range only. Candles must have been purchased from our online store. You must cover postage cost back to Fox & Wolf HQ. Please return to Fox & Wolf. Camino Arroba de Hornos 98, Catral. 03158. Alicante Province. Spain. Please note: we do not accept returns at our UK office(s) as all production, manufacturing and dispatch is from our warehouse in Mainland Spain.
OTHER PRODUCTS & RETAIL PURCHASES
Our work is 100% handcrafted. Slight variations from candle to candle are considered a part of the unique handcrafted process and are to be expected. Due to the handmade nature of our products, all sales are final. No returns or exchanges will be offered on the basis of product scent. Fox & Wolf does not replace, refund, or exchange products that have been purchased from one of our retail partners. Fox & Wolf is not responsible for any damages that occur once you have taken ownership of the product.
All claims for damages must be reported to Fox & Wolf within 48 hours of receipt of merchandise. Providing supporting photos/documentation is required for all damages. After a review of your request, we will either replace the damaged / missing goods or process a refund to your card. Only the exact items from the original order can be replaced.
Shipping and handling fees are not refundable. Fox & Wolf does not replace, refund, or exchange products that have been purchased from one of our retail partners. Fox & Wolf is not responsible for any damages that occur once you have taken ownership of the product.