RETURNS POLICY
30 DAY RETURNS POLICY
If you have purchased from us via our website, we are pleased to offer a 30 return and exchange policy. 30 day returns and exchanges are valid on candles, wax melts & reed diffusers only.
Bathrobes, skincare, interior perfumes & home decor products are excluded from our 30 day exchange policy. This is due to the nature of these products.
The product(s) must be unopened and in 'as new' condition. Opened/used products can not be returned.
Clients must cover courier costs back to us.
Please email us or call us to let us know you wish to return a product. The product(s) must be returned to us within 30 days of purchase.
CONTACT US TODAY
concierge@foxandwolf.es
+34 9656 484 68
Please note: we do not offer exchanges or returns on products bought from one of our stockists. Please contact that store directly.
IN STORE PURCHASES
If you shopped with us in-store we offer an exchange on faulty or damaged products. Unopened candles, wax melts & reed diffusers can be exchanged for an alternative product within 7 days.
Opened / unsealed products can not be returned.
Wax warmers & electric mist diffusers have a 90 warranty.
Feel free to contact us for further information.
CONTACT US TODAY
concierge@foxandwolf.es
+34 9656 484 68
