If you purchased a candle directly from our website, and are not 100% satisfied with the product, we are happy to issue a full refund of the product value. Simply return the candle to us (within 30 days) and we will arrange a refund via the initial payment method. We do not refund delivery costs. Candles must be received by us within 30 days. This offer is exclusively on our candle range only. Candles must have been purchased from our online store. You must cover postage cost back to Fox & Wolf HQ.